Customer education and robust anti-fraud system are key in fighting fraud to stay ahead of shopping season

Year-end shopping season is an exciting time not just for bargain-hungry shoppers but also for online malicious hackers looking to capitalise on the occasion

THE year-end shopping season is an exciting time, not just for bargain-hungry shoppers but also for online malicious hackers looking to capitalise on the occasion. Shopping events such as Black Friday, Cyber Monday, and Christmas, are when fraudsters ramp up their activity with the aim of stealing credit card details and personal data to be used for unauthorised financial transactions or tricking consumers into authorising a payment for goods or services which either don’t exist or aren’t as described.

As opposed to fraud in a brick-and-mortar store, online fraud can be conducted with illegally obtained personal information without the need for a physical card. Hackers steal information and sell it on the dark web, making it possible for other malicious actors to carry out fraudulent transactions against merchants and customers. Their tactics are getting more sophisticated and they evolve with every passing year.

Richard Bromley, Fraud Risk Manager with financial technology company Revolut, said: 
“This highlights the ever-present need for the industry to put in place a robust and vigilant anti-fraud system. Revolut’s award-winning anti-fraud system uses machine learning algorithms to detect suspicious transactions in real-time. Once suspicious activity is detected, a customer’s card is frozen to protect their money. If a customer suspects that their account has been compromised, they should log into their app immediately, freeze their card and contact customer support.”

In Experian’s 2021 Global Identity and Fraud Report, it was found that 44 percent of respondents mistakenly believe that fraud-prevention is about protecting their credit cards and bank account details. However, personal data such as date of birth, address, and personal identification number are the information that enable fraudsters to steal our identities and take over our accounts. Customers should be wary of who they share their personal information with and pay attention to the ways Fraudsters are able to obtain our information through a number of channels. Such as: 

  1. Redirecting to a malicious page or link for checkout
  2. Using fake online stores to obtain our credit card details
  3. Purchasing stolen card data and passwords on the dark web
  4. Taking over an account through phishing scams using fake apps and emails
  5. Impersonalisation frauds where a criminal contacts you pretending to be your bank, someone you know, or an organisation like the police or tax authorities.

Consumers should also be wary of fraudsters who disguise themselves as charity organisations and create websites to get hold of your card details. Some of them might even go door-to-door soliciting for donations and asking for personal details such as your email address, phone number and date of birth.

As the year-end shopping season takes off, Revolut have created an app which contains features which customers can use to protect their money:

  1. Option to log into your account using martphone’s Touch ID or Face ID feature
  2. Ability to disable ecommerce payments, contactless and swipe payments, and ATM withdrawals for any cards in the app to reduce the risk of fraud
  3. Virtual single use disposable cards where the numbers are replaced, making it impossible to use them again, after each transaction
  4. 3D Secure protocol asking for log in to verify certain ecommerce payments

“For customers who wish to take full advantage of the many shopping deals out there during the year-end season, they can also install the Revolut Shopper Chrome extension,” Bromley suggests. “The extension automatically applies any discounts and cashback deals on partner shopping sites and gives customers the option of completing their payment with a single-use card that refreshes its details with every purchase.”

Amongst steps to take to protect yourself, customers should always shop with retailers that are reputable and reliable, only visit website URLs should start with https, not http, and never divulge any PINs, passwords, and personal details over the phone or an online chat support.

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