JD Sport hack puts 5m customers at Rrisk- What to do if your business is scammed

01/02/2023

JD SPORT have warned that the personal data of 10 million online customers is at risk after their system became compromised by cybercriminals. 

Content manager, Les Roberts, has supplied the below advice for businesses:

“This is just the latest in a stream of high profile cyber attacks. It does seem that, during the cost of living crisis, hackers are trying harder than ever to steal personal data from companies to target people with phishing texts and calls and perform card-not-present fraud. 

Data breaches can cause irreparable damage to valuable relationships with your customers, suppliers and other businesses. 

In a recent study conducted by Bionic, which analysed scam calls over the past year, we  found that:

  • Broadband scams were the most common type with over 4,000 reported cases
  • Overall, there were 2,482 instances of consumer phone fraud cases reported to UK Police in 2022 where scammers successfully took money from victims
  • Scammers are currently capitalising on business owners’ anxiety over the affordability of both broadband and energy bills with many scams pretending to be suppliers offering a better deal.  
  • The average cost of a successful phone scam sits at £724
  • £520,700 was found to be stolen from businesses in 2022  

You can see the full study here: https://bionic.co.uk/blog/how-to-prevent-phone-scams/

If your business does fall victim to a scam: 

  1. Contact Your Customers

You must reach out to customers to tell them there has been a breach as soon as possible to stop scammers contacting them first and posing as you to steal card details

  1. Delay Shipments 

Contact your supplier to delay any shipments you have arranged. You don’t want the scammer to have access to your suppliers and impersonate you to steal more money. 

  1. Change your passwords

You should change all passwords as soon as possible, not just ones you know to be compromised as an extra precaution to stop scammers logging into your accounts. 

  1. Contact your bank account or credit card company 

As soon as you know you’ve been a victim of a scam, contact your bank or credit card immediately. Remember, some online banking apps let you freeze your card or cancel it  which can be quicker than waiting to get through over the phone. 

Letting your bank know about the scam means they’ll be able to monitor your account for suspicious activity and put a temporary block on your account for money going out.”

Please let me know if this one is of interest. If you do use the data or comment, please include a link to Bionic’s site in the piece. 

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