AN ABERDEEN-based technology company has reported significant growth following investment in its people, processes and systems over the past year.
SureVoIP, a leading Software as a Service (SaaS) provider, has enhanced its service offering with the launch of a new mobile solution and made several important infrastructure changes designed to improve operational efficiency and customer experience.
“It’s been an extremely positive period for the business,” explained managing director Gavin Henry. “We enjoyed a very strong close to 2018 and have experienced a lot of success over the past 12 months to help build upon that momentum.
“We’ve benefited from increased demand for our services from new and existing customers while enjoying the continued support of many of our long-standing clients,” he added.
SureVoIP, which is a network operator with its own equipment in Edinburgh and London, specialises in using the internet to deliver telecoms – more commonly known as voice-over-internet protocol.
The company recorded double-digit growth with turnover for the financial year, ending December 2018, rising 13% based on its previous annual figures.
The size of the SureVoIP team has also grown following the appointment of Lisa McBain as sales and billing administrator and Kenny Arnold as technical administrator, while the company is exploring the potential to hire a dedicated software developer.
Over the past 12 months, the business has announced a number of significant firsts, including the creation and launch of SureVoIP Mobile; the first solution of its kind that gives users access to every major network, wherever they are in the world, without tying them to any single operator.
The company has continued to develop the product further since it first went live in October 2018, with several additional features expected to be announced in the spring – including the creation of its first-ever app, SureVoIP Notify, with SureVoIP Talk currently in development and expected to be available for download in the new year.
SureVoIP continues to extend its reach beyond the north-east into new market sectors, including finance, travel, hospitality, and renewables, with a growing and increasingly diverse customer base across the UK and internationally.
Gavin added: “I’m extremely excited about what 2020 has in store for our staff, clients and partners. The investment in our mobile solution, billing platform and other customer systems has given us the flexibility to innovate and develop new products which, in turn, gives us a real competitive advantage not only locally, but across the whole of the UK.
“Our focus on investing in the right technology has further enhanced the overall customer experience whilst strengthening SureVoIP’s reputation in the marketplace.”
SureVoIP services the VoIP telephony requirements of more than 1,700 companies of varying size, from multinational oil majors to national charities. The company, established in 2011, is a carrier-grade VoIP provider and delivers its service over the firm’s own wholly owned and managed systems – providing clients with the reassurance of a UK-based technical support team.