Scotland’s only dedicated charity supporting victims of online scams and cybercrime has helped recover or prevent the loss of more than £1.15 million in its first year of operations, according to new figures released by the Cyber and Fraud Hub.
Since its launch in July 2024, the charity, working closely with Police Scotland, the banking sector, and technology partners, has supported over 450 individuals confronting the financial and emotional aftermath of cybercrime, with reported cases totalling £18.2 million.
Alex Dowall, CEO of the Cyber and Fraud Hub and a former police cybercrime specialist, highlighted the organisation’s significance for Scottish victims.
“During the last year, we’ve grown to become the vital resource for those in Scotland and beyond who often feel isolated and overwhelmed in the wake of a scam, helping people of all ages regain control, recover funds, and understand their rights,” said Dowall.
The Cyber and Fraud Hub offers more than financial support. Its mission is to empower victims by offering education, legal guidance, and personal support via a helpline and free online resources. Dowall pointed to recent high-profile incidents as evidence of the hub’s practical impact:
“A great example of this work in action was seen in the wake of recent attacks involving West Lothian Council and the City of Edinburgh Council, where our free data breaches guide was circulated to the public.”
With cybercrime growing increasingly sophisticated, the charity’s approach is founded on both swift intervention and long-term prevention through education.
Dowall added: “We’re also here to restore confidence and, importantly, make sure people know they’re not alone. There is a clear path forward, both emotionally and practically, after being affected by cyber enabled fraud. With over 12,000 visitors to our website, it’s clear to see that there is a significant demand for our advice and guidance.”
The figures underscore the scale of cyber-enabled financial crime in Scotland as well as the urgent need for robust, community-focused responses. The Cyber and Fraud Hub says it will continue to expand its services and work with partners so that “no one who has been affected by this sort of crime is left behind.”
