Shipping software specialist Shipster has unveiled a new camera system integration that enhances warehouse visibility and prepares retailers for AI-driven fulfilment.
The development links Shipster’s shipping platform with live packing-bench footage, creating a secure, synchronised video record for every shipment. Each time an order is processed, the system passes data such as the order number, items, and time of packing to the camera platform, producing a traceable visual audit trail.
Fully configurable and hardware agnostic, the integration can work with any modern camera system. Retailers can choose which data points to link, from SKUs and batch numbers to camera IDs, creating a rich dataset that supports automation, compliance, and future AI applications.
The development provides online retailers, eCommerce warehouses, and distributors with a secure visual audit trail for every shipment, helping them reduce errors, prevent fraud, and build customer trust.
Tony Cheetham, Founder and CEO of Shipster, said: “Our customers have been calling for greater visibility and accountability at the packing bench, and this innovation is our answer.
“By linking order data with video, we help warehouses reduce errors, resolve disputes faster, and deliver the transparency that fosters customer trust. This is about more than today’s audit trail: camera integration gives retailers measurable advantages now, from fraud prevention and error reduction to quality control for high-value deliveries, while also laying the groundwork for tomorrow’s AI-driven fulfillment, where automation and intelligence will define the next wave of growth.
“It marks the next phase of Shipster’s journey as we expand our technology to meet the fast-changing needs of eCommerce and logistics.”
The integration has already been deployed for several Shipster customers, reflecting growing industry demand for real-time visibility, accountability, and quality control.
The approach also opens up new opportunities in sectors where visibility is critical, including luxury fashion, electronics, pharmaceuticals, and perishables. Beyond resolving disputes or verifying orders, retailers could even offer customers a secure video of their order being dispatched, or apply AI-driven insights from packing-bench data to identify inefficiencies and improve warehouse performance.
Shipster’s latest innovation arrives at a time when returns, shrinkage, and fulfillment mistakes are costing the UK retail sector billions each year. With eCommerce return rates now hovering around 17.5 percent, costing retailers up to £60 billion annually, the pressure to deliver flawless fulfilment has never been greater. Shrinkage and theft are forecast to reach nearly £8 billion, while administrative errors already account for more than £1.2 billion a year. Accuracy, visibility, and robust audit trails are now essential for safeguarding margins and maintaining customer trust.
Founded in 2015 by software house Oddsphere, Shipster has grown organically to support businesses including Couture Club, SkateHut, Global Football Company, AYBL, and Rixo. The platform now operates on more than 2,000 warehouse packing stations, processing tens of millions of shipments annually. Strategic integrations with platforms such as Ordorite, Descartes Peoplevox, Huxloe, and Shopify have further cemented its position in the shipping technology sector.
To learn more, visit shipstersolutions.com
